Last updated: March 2026
We collect the following types of information: Account Information: When you create an account, we collect your name, email address, username, and password (stored securely using bcrypt hashing). Pet Information: Details about your pets including name, species, breed, birthday, weight, and health records that you voluntarily provide. Health Data: Health logs, vaccination records, medication entries, weight logs, vet visit notes, and other health-related information you enter. User-Generated Content: Forum posts, photos, comments, messages, and other content you create and share. Usage Data: App interaction data, feature usage patterns, and analytics events to improve the service. Device Information: Device type, operating system, and app version for compatibility and troubleshooting purposes.
We use your information to: - Provide and maintain the App and its features - Generate personalized AI wellness plans and health suggestions - Enable community features such as forums, messaging, and photo sharing - Send notifications about reminders, milestones, and community activity - Improve and optimize the App experience - Moderate content to maintain community safety - Respond to support requests - Comply with legal obligations
ZeroPets uses OpenAI's AI services to power features including wellness plans, symptom analysis, breed identification, food safety scanning, health reports, behavior analysis, and content moderation. When you use AI-powered features, relevant pet and health data is sent to our AI provider for processing. AI providers process data according to their own privacy policies. We do not use your personal data to train AI models. AI processing is performed on-demand and data is not retained by AI providers beyond the processing session.
Your data is stored in secure PostgreSQL databases. Passwords are hashed using bcrypt and never stored in plain text. Authentication is handled using JWT (JSON Web Tokens). We implement industry-standard security measures including encrypted connections, access controls, and regular security reviews. While we strive to protect your data, no method of electronic storage is 100% secure.
We do not sell your personal data to third parties. We may share data in the following circumstances: Community Content: Content you share publicly (forum posts, photos, public profiles) is visible to other users. AI Processing: Pet and health data is shared with our AI service provider (OpenAI) solely for generating AI-powered features. Legal Requirements: We may disclose data when required by law, court order, or to protect the rights and safety of ZeroPets and its users. Service Providers: We may share data with trusted service providers who assist in operating the App, subject to confidentiality agreements.
You have the right to: - Access your personal data through your account settings - Edit or update your profile and pet information at any time - Delete your account and associated data through Privacy settings - Control privacy settings (profile visibility, activity status, messaging permissions) - Block other users from contacting you - Export a copy of your data directly from Account → Privacy → Export My Data - Opt out of non-essential notifications If you are located in the European Economic Area (EEA), you have additional rights under GDPR including the right to data portability and the right to lodge a complaint with a supervisory authority.
We retain your data for as long as your account is active. When you delete your account, we will delete your personal data within 30 days, except where retention is required by law or for legitimate business purposes (such as fraud prevention). Community content you have posted may be anonymized rather than deleted to preserve discussion integrity. Aggregated, non-identifiable analytics data may be retained indefinitely.
You must be at least 18 years of age to use ZeroPets. By using the App, you represent and warrant that you are at least 18 years old. We do not knowingly collect personal information from anyone under 18. If we become aware that a person under 18 has provided us with personal information, we will take steps to delete such information. If you are a parent or guardian and believe your child has provided us with personal information, please contact us at ZeroPets@Outlook.com.
The App uses local storage (AsyncStorage) to store your preferences, authentication tokens, and cached data on your device. We collect first-party analytics events (screen views, feature usage, interactions) to understand how the App is used and to improve the experience. This data is sent to our own servers only and is not shared with advertising networks. You can opt out of analytics at any time by going to Account → Privacy → App Analytics and turning off the toggle. When opted out, no usage events will be recorded or transmitted. We do not use third-party advertising trackers. We do not share analytics data with any external parties other than our infrastructure providers under confidentiality agreements.
Your data may be processed in countries other than your own. We ensure appropriate safeguards are in place for international data transfers, including standard contractual clauses where required by applicable law.
We may update this Privacy Policy from time to time. We will notify you of significant changes through the App or via email. Your continued use of the App after changes constitutes acceptance of the updated policy. We encourage you to review this policy periodically.
If you have questions or concerns about this Privacy Policy or your data, please contact us through the Help & Support section in the App or email us at ZeroPets@Outlook.com.