Your account & your data

Account and data deletion

This page is for users of the ZeroPets app listed on Google Play. You can delete selected data while keeping your account, or request deletion of your account and associated data.

Delete selected data, keep your account

You do not need to delete your account to remove individual records.

In the app, open your pet’s Health Records, choose the relevant tab (Logs, Vaccinations, Medications, or Vet Visits), and use the record’s Delete / trash icon. Review and confirm the deletion. Available controls depend on your access; only the pet owner can delete vaccination records.

For help removing selected records or uploads, email Help@zeropets.com from your account email. Identify the pet and records by title or date, and say which data you want deleted. Do not send passwords, payment details, or copies of pet files.

Request selected data deletion →

This opens an email draft, not a submitted request. Send the email to submit it. Our team handles requests manually and verifies ownership and authority to delete the requested data.

Using webmail? Send to Help@zeropets.com with subject ZeroPets selected data deletion request. State that you want to keep your account active.

Your account, login details, and records you have not asked to remove remain. Account deletion is a separate choice below. Export anything you want to keep before deleting it. Deletion is irreversible once completed.

The timing and retention exceptions below apply to requests for selected data too. Copies already downloaded or saved by other people cannot be removed by this request.

Delete your entire account

Send your request from the email address associated with your account. Include your username if you know it. Never send passwords, payment details, or pet files.

Open deletion request email

This opens an email draft, not a submitted request. Your request is submitted only when you send the email. Our team processes requests manually; this page does not automatically delete your account.

To: Help@zeropets.com
Subject: ZeroPets account deletion request

Use webmail? Compose a new email using the address and subject above, and ask us to delete your ZeroPets account and associated data.

Before we delete

No login, app reinstallation, or payment is needed to send a request. Support may need to verify that you own the account before deleting it.

Can’t access your old account email? Contact Help@zeropets.com from an email you can access and explain this. Our team can guide you through identity verification.

Export first if you want a copy. In the app, go to Account → Privacy → Export My Data. Deletion is irreversible after it is completed.

What is deleted

Account deletion removes your ZeroPets account and associated personal data, subject to the retention exceptions below. This includes:

Your account profile and login information.
Pet profiles you own and their associated care records, including health records and vaccination history.
Associated photos and other uploads.

Downloaded or shared copies held by recipients are not automatically erased. Accounts you have with third-party providers are not automatically deleted either. Uninstall your Apple Wallet passes separately.

Timing & retention

We retain data associated with an active account unless it is deleted individually or through a verified deletion request. For email requests, the selected data—or your account and associated personal data if you request full account deletion—will be deleted within 30 days after your verified request is processed for deletion, subject to the exceptions in our Privacy Policy:

Data may be retained where required by law, for fraud prevention, or for the integrity of pending Lost Pet, Sitter, or rescue/adoption transactions.
Wallet pass technical metadata necessary for the proper operation of in-flight passes may be retained until those passes are uninstalled from devices.
Aggregated, non-identifiable analytics data may be retained indefinitely.

Data retained for a legal, fraud-prevention, or pending-transaction exception is kept only as needed for that reason. There is no single fixed retention period for these exceptions; support can clarify the applicable period for your account.

Prefer to use the app?

You can also request deletion in ZeroPets through Account → Privacy → Delete Account.

If you need help with either option, contact Help@zeropets.com or visit Support.