Frequently asked questions

Free for pet parents. Free for verified 501(c)(3) rescues. Premium Business: $4.99/month or $49.70/year.

ZeroPets organizes owner-provided pet records; it does not verify their accuracy or replace a veterinarian. Accounts are for adults 18+. AI features are temporarily paused.

5 Apple Wallet passes: Lost Pet, Vaccinations, Travel, Sitter Care and Life Record. Life Record links to your pet’s recorded history.

Contact Help@zeropets.com. We aim to reply within 1–2 business days.